GENERAL INFORMATON

 

All purchases made in the physical store of MOLKOT or in the online store in www.molkot.com are subject to the Portuguese legislation.

MOLKOT  accepts exchanges / returns of articles, within the deadlines mentioned below and according to the store in which the articles were bought. For an exchange / return, the item must be delivered in its perfect condition (without having been used, washed or having any odors), in the same way as it was sold and accompanied by the respective invoice, labels, bag, etc.

No exchanges / returns of altered, washed, used, or otherwise damaged articles are made for misuse of the same.

MOLKOT is not responsible for the misuse of its articles, nor for the incorrect washing of the same ones. We suggest you always refer to the WASHING INSTRUCTIONS section.

Before each purchase, we also suggest that you consult the FIT GUIDE, in order to make an informed purchase.

The physical store and the online store work with different stocks and are subject to different regulations.

Physical store

In the exchange / return made in the physical store, the customer has 14 days in a row after the purchase to be able to make. Thanks for always confirming the store hours.

In the physical store we make the return of the value of the purchase in cash, debit or credit card.

In case the customer exchanges one item for another of lower value, the difference will also be returned in cash.

The changes made in the physical store are restricted only to the existing stock in the physical store at the time of exchange.

 

Online store

According to Law decree no. 24/2014, of February 14, in the exchanges / returns made in the online store, the customer has 14 days in a row to do so, after receiving the order in the Client's chosen address.

If you choose to pick up your order at the physical store of MOLKOT, the 14 days start counting from the day you receive the notification, that your order is already ready to be picked up at the store.

 

NOTES:

The photographs are made in high definition in order to reproduce in detail each of the products. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The print position may vary within the same model.

If you receive the wrong item, we apologize for the inconvenience and thank you for contacting our customer support team as soon as possible: shoponline@molkot.com or +351 21 138 01 36, so we can rectify the situation. (Telephone hours: Monday to Friday from 11.30 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. - Lisbon Time)

 

The items purchased in the online store www.molkot.com can be exchanged in the physical store (without associated costs) if the customer wishes, without previous information of doing it. 

If the customer chooses to exchange the item using carrier / courier, the associated shipping costs are charged to the customer.

The exchanges made in our online store www.molkot.com, are restricted to the stock existing in the online store at the time of exchange.

We do not make reservations and for this reason, the product will only go out of stock at the time the exchange takes place. The exchange will only take place when we receive the item at our facility and it successfully passes our quality control.

The team of the online store will respond within 3-5 working days after receiving of the article at our premises.

Online exchanges/returns procedure:

Exchanges:

Once the article reaches our office and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If so, we will soon send our IBAN for payment of shipping costs and difference of values between articles (if the chosen model is more expensive than the previous one). Once we receive your proof of payment, the new item will be sent to the address indicated above.

If the selected item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website.

 

Returns:

As soon as the article reaches our office it is submitted to a quality control of the MOLKOT team and, in case of success, a refund of the value will be made through the bank transfer to IBAN provided by the Client. Since the returns have a period of two weeks to be made, after receipt of the article in Atelier MOLKOT.

When exchanges are sent outside the European Union, MOLKOT is not responsible for delays and customs costs. These are at the customer's responsibility.

 

How to exchange/return online

1. Send your product to our office. Address: Rua do Carmo nº15, 2ºDto 1200-093 Lisboa. Send with it the respective Invoice.
2. Send an email to SHOPONLINE@MOLKOT.COM with the following information:

• Full Name
• Email adress you wish to be contacted at.
• Phone number
• Adress were you wish to receive your new article
• Invoice date and number
• Reference and size of the product you intend to exchange or return.
• Reference and size of the product you intend to receive or indication of return, if you wish.

Buying at the physical store and exchange by carrier/mail

MOLKOT aims to provide the best possible service for our customers, so we allow them to exchange products which were bought at physical store by carrier/mail. 

However, since they are products bought in the physical store, any exchange made is subject to the exchange policy of the physical store. Thus, we do refund of the purchase value in cash, debit or credit card.

In case the customer exchanges one item for another of lower value, the difference will also be returned in cash, debit or credit card.

The shipping costs associated with these exchanges are the responsibility of the Customer. 

We suggest sending it by a carrier or registered mail.

If the customer wishes the exchange to be made for an address abroad, consult the item SHIPPING - INTERNATIONAL ORDERS.

 

 

Not all textile compositions have the same washing instructions. 

Every item as a composition tag that informs the client about the general treatments the textile can receive. Our advice:

Always choose to wash by hand instead of using a washing machine.

Even if the tag allows ironing and the use of a washing machine, our products are superfine textile materials and by following the tag instructions (where the information is given to general use of that textile composition) some damages in the product can occur.

Please choose instead to follow the instructions bellow:

• Wash by hand:

  • Use cold running water, removing all chlorine and salt residues

  • Do not use aggressive detergents. Use neutral soap;

• Washing machine:

  • Operate a normal washing at advised temperature

  • Do not use chlorine-based bleach

  • Do not tumble dry

  • Do not iron / no steam treatments

  • Do not dry clean

  • Do not use a dryer

  • Avoid ironing

• Dry in the shade and in a ventilated place

• Do not leave the part in contact with solvents, cosmetics, sunscreens and other chemicals.

• We advise you to be careful when using articles in pools with a high percentage of chlorine.

• Some textiles exposed to large amounts of chlorine can change color.