Deliveries and shipping:

When you buy from our online store, you can choose to have your order delivered in the following ways:

At our Chiado store: Delivery within 3 business days after order confirmation. No shipping charges. Only available in Portugal.

Pick up Point Restelo: You can pick up your order within 3 business days after order confirmation. Located at Cantê Atelier, at Rua Gonçalves Zarco n° 2a, Monday to Friday, from 12pm to 6pm (except holidays).

To an address: We trust DHL to deliver our orders. For orders in Madeira Island, Azores and Baleares, we use CTT services. Depending on the destination, shipping costs are added to your order. See the chart below.

Service Point DHL:
In Portugal and Spain you can choose the option to receive your order at a ServicePoint. Add shipping costs to your order (3.55€ for Portugal or 5.55€ for Spain).
ServicePoints are proximity stores throughout the country, with extended hours, so you can pick up your order when it is more convenient for you.
The delivery time estimated is the same as listed on the chart below.
Once your order arrives at the ServicePoint chosen, you will be informed by email or text message.

 

Shipping information:

1. After the payment is successfully made, you will receive an email confirming the purchase. At that moment your order starts to be processed and shipped in the following two business days.

2. As soon as your order leaves our warehouse, you will receive an email with that information. At that moment, the date for delivery starts counting, depending on the destination. (See the chart below).

3. When the order arrives at the DHL warehouse, you will receive an email with your tracking number, the estimated delivery day and a link where you can make all the changes you may need.

4. In case of any doubts or delays, please contact DHL customer service at:

• Portugal and Spain: 707 10 30 50 (Monday to Friday from 08:30am until 7pm)
• International: 707 505 606 (Monday to Friday from 08:30am until 7pm)
Link to consult the state of your order:
Portugal and Spain: https://www.dhlparcel.pt/pt/particulares.html
International: http://www.dhl.com/en/express/tracking.html

If you don’t receive this information by email or text message within the period mentioned at our estimated arrival times chart, we appreciate it if you contact our customer service. (shoponline@molkot.com or +351 21 138 01 36 (Monday to Friday from 10am to 1pm and 10am to 6pm).

 

WARNING:
Molkot is not responsible for delays and customs costs. These are the customer’s responsibility.

SHIPPING COSTS /DELIVERY TIMES / COUNTRIES WE SHIP TO: