Deliveries and shipping:
When you buy from our online store, you can choose to have your order delivered in the following ways:
At our Chiado store: Delivery within 3 business days after order confirmation. No shipping charges. Only available in Portugal.
Pick up Point Restelo: You can pick up your order within 3 business days after order confirmation. Located at Cantê Atelier, at Rua Gonçalves Zarco n° 2a, Monday to Friday, from 12pm to 6pm (except holidays).
To an address: We trust DHL to deliver our orders. For orders in Madeira Island, Azores and Baleares, we use CTT services. Depending on the destination, shipping costs are added to your order. See the chart below.
Service Point DHL:
In Portugal and Spain you can choose the option to receive your order at a ServicePoint. Add shipping costs to your order (3.55€ for Portugal or 5.55€ for Spain).
ServicePoints are proximity stores throughout the country, with extended hours, so you can pick up your order when it is more convenient for you.
The delivery time estimated is the same as listed on the chart below.
Once your order arrives at the ServicePoint chosen, you will be informed by email or text message.
1. After the payment is successfully made, you will receive an email confirming the purchase. At that moment your order starts to be processed and shipped in the following two business days.
2. As soon as your order leaves our warehouse, you will receive an email with that information. At that moment, the date for delivery starts counting, depending on the destination. (See the chart below).
3. When the order arrives at the DHL warehouse, you will receive an email with your tracking number, the estimated delivery day and a link where you can make all the changes you may need.
4. In case of any doubts or delays, please contact DHL customer service at:
• Portugal and Spain: 707 10 30 50 (Monday to Friday from 08:30am until 7pm)
• International: 707 505 606 (Monday to Friday from 08:30am until 7pm)
Link to consult the state of your order:
Portugal and Spain: https://www.dhlparcel.pt/pt/particulares.html
If you don’t receive this information by email or text message within the period mentioned at our estimated arrival times chart, we appreciate it if you contact our customer service. (firstname.lastname@example.org or +351 21 138 01 36 (Monday to Friday from 10am to 1pm and 10am to 6pm).
Molkot is not responsible for delays and customs costs. These are the customer’s responsibility.
SHIPPING COSTS /DELIVERY TIMES / COUNTRIES WE SHIP TO:
All purchases made in our Chiado store or in the online store in are subject to the Portuguese legislation.
Molkot accepts exchanges / returns of articles within the deadlines mentioned below and according to the store in which the articles were bought.
For an exchange / return, the item must be delivered in its perfect condition (without having been used, washed, or have any odors), in the same way as it was sold together with the respective invoice and labels.
No exchanges / returns of altered, washed, used, or somehow damaged articles will be made.
Molkot is not responsible for the misuse of its articles, nor for the incorrect washing of the sames. We suggest you always refer to the WASHING / USING INSTRUCTIONS section.
Before any purchase, we also suggest that you consult the SIZE GUIDE in order to make an informed purchase. The customer support team will be happy to help if you have any questions.
Our Chiado store and online store work with different stocks and are subject to different regulations.
You have 14 days in a row after the purchase to exchange/return a product.
We ask you to always confirming our store opening hours.
The reasons why customers may request an exchange or return in the aforementioned period are as follows:
- The article is too big
- The article is too small
- I do not like the product
- I changed my mind
In case the customer exchanges one item for another of lower value, the difference will be returned.
The changes made in the physical store are restricted only to the existing stock in the store at the time of exchange.
According to Law decree no. 24/2014, of February 14, the customer has 14 days in a row to exchange/return a product after receiving it in the chosen address.
If you choose to pick up your order at our Chiado store, the 14 days start counting from the day you receive the notification.
The reasons why customers may request an exchange or return, in the above mentioned period are as follows:
- The article is too big
- The article is too small
- I do not like the model
- I changed my mind
- The article is not as I imagined *
- I received the wrong article **
*The photographs are made in high definition in order to reproduce in detail each of the products. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The print location may vary within the same model.
** If you receive the wrong item, we apologize for the inconvenience and thank you for contacting our customer support team as soon as possible: email@example.com or +351 21 138 01 36, so we can amend the situation. (Telephone hours: Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.)
The items purchased in the online store www.molkot.com can be exchanged in the physical store (without associated costs) if the customer wishes, without previously having to inform us.
If the customer chooses to exchange the item using carrier / courier, the associated shipping costs are charged to the customer.
The exchanges made in our online store www.molkot.com, are restricted to the stock existing in the online store at the time of exchange.
We do not make reservations and for this reason, the product will only go out of stock at the time the exchange takes place. The exchange will only take place when we receive the item at our facility and it successfully passes our quality control.
The team responsible for the online store will respond within two working days after receiving the article at our premises.
Online exchanges/returns procedure:
Once the article reaches our studio and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If so, we will soon send our IBAN for payment of shipping costs and difference of values between articles (if the chosen model is more expensive than the previous one). Once we receive your proof of payment, the new item will be sent to the address indicated above.
If the selected item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website.
As soon as the article reaches our warehouse, it is submitted to a quality control of Molkot team and, if the conclusion is that the article has a defect, a refund of the value will be made through the same payment method the client used to place the order.
When exchanges are sent outside the European Union, Molkot is not responsible for delays and customs costs. These are at the customer’s responsibility.
How to exchange/return online:
Send your product to Molkot, Atelier Cantê, Rua Gonçalves Zarco, 2A, 1400-191 Lisboa. Send it with the respective Invoice.
Send an email to firstname.lastname@example.org with the following information:
- Full Name
- E-mail adress you wish to be contacted at
- Phone number
- Address were you wish to receive your new article
- Invoice date and number
- Reference and size of the product you intend to exchange or return.
- Reference and size of the product you intend to receive or indication of return, if you wish.
Buying at Chiado store and exchange by carrier/mail
Molkot aims to provide the best possible service to our customers, so we allow them to exchange products which were bought at our physical stores by carrier/mail.
However, since they are products bought in the physical store, any exchange made is subject to the exchange policy of the physical store.
The shipping costs associated with these exchanges are the responsibility of the Customer.
We suggest sending it by a carrier or registered mail.
If the customer wishes the exchange to be made for an address abroad, consult the item INTERNATIONAL ORDERS
Not all fabric compositions have the same washing instructions.
All products have a composition label that informs the customer about the treatments that can be applied to the fabric.
If possible, always choose to hand wash instead of machine wash.
Even if the label indicates that the bathing suit can be ironed and machine washed, as our products are composed of fine materials, by following the product washing instructions (where information is given for the material in thick), some damage may occur.
Please follow the following washing instructions:
Use cold water to remove all salt and chlorine residues;
Do not use aggressive detergents. Use neutral soap;
Do not use bleach or any product that has chlorine in its composition;
Do not use the washing machine, tumble dryer or dry cleaning the tumble dryer;
Wash up to 30° at most
Do not use the dryer
Never use an iron or any steam treatment
Do not leave the product in contact with solvents, cosmetics, sunscreens or other chemicals
We advise to be cautious with the use of articles in pools with high percentages of chlorine
Some textiles exposed to high percentages of chlorine may change their original color.
Dry in the shade and in a ventilated place.